Provide Better Customer Service
Give your customers the accurate orders and communication they need with the Customer Service Collection from EthoTech. With easy access to up-to-the-minute inventory levels, including unallocated and expected quantities, you can avoid promising shipment on an item that is out of stock. Because your employees can view previous customer purchases within Sales Transaction Entry, they can tailor sales conversations and answer customer questions quickly and correctly.
Customer Service Collection also helps you manage and automate customer service tasks like printing shipping labels, moving multiple sales documents between batches, and automatically calculating restocking fees when items are returned.
- Prints shipping labels from sales transaction entry and sales order fulfillment
- Shows most recent purchase history for the customer-item combination on sales transaction entry
- Moves multiple sales documents from one batch to another
- Initiates restocking charge percentage for sales returns
- Monitors the quantity of unallocated inventory
- Tracks expected receipt date of items not yet received in inventory
- Presents apply information for sales invoices and returns in sales inquiry
- Automatically checks for duplicate purchase orders in payables to avoid duplicate payments
- Copies voucher number to the document number automatically in payables transaction entry